Terms of Delivery

Delivery Conditions

  1. Our gift hampers include free delivery to standard locations in Hong Kong. Additional charges apply for delivery to outlying islands and remote areas. Full product price, delivery costs, and total payment required will be displayed before checkout.
  2. Orders placed on or before 12:00 each day are entitled to enjoy the next-day/ appointed date delivery service. We accept same-day delivery orders (surcharge applies); customers need to make the order on or before 12:00, and the delivery time will be arranged between 16:00 to 20:00. The availability of Same-day delivery orders is subject to the delivery schedule that day, and we reserve the right to turn down requests. 
  3. Clinch Gift Hong Kong will not be held liable for delivery delays or omissions to the following situation, the customer may be required to pay additional charges
    1. If the orders are not delivered due to inaccurate delivery information or the recipient’s unavailability, that delivery will be considered unsuccessful
    2. The recipient is unavailable to accept delivery at the delivery address within the appointed delivery period.
    3. If the customer requests a change to the delivery date or time after 07:00 on the day of delivery.
    4. Incorrect shipping address.
      1. Insufficient recipient information to complete the delivery.
      2. The contact telephone number of the recipient is incorrect or invalid.

If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, customers will be required to meet all additional re-delivery charges as follow:

Hong Kong, Kowloon, New Territories District – HKD 100

Outlying islands and remote areas – HKD200 ~ HKD 550

*There will be no designated time delivery service in other districts and outlying islands and remote areas.

*If you require a specific time or urgent delivery to the above general areas, please call our customer service team at (+852) 9040 4573 to inquire about the relevant charges. 

*Any products including perishable products that are undeliverable due to weather or traffic conditions will be redelivered the next day to the same delivery location with no additional delivery fee.